1. Who We Are

We are a small physiotherapy business providing in-home treatment services. Our website is used for information purposes, appointment inquiries, and communication.

Contact Details:
A&M Physiotherapy Ltd
arnoldmckennaphysio@outlook.com
www.amphysiotherapy.co.uk

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2. What Information We Collect

We collect personal data that you provide to us directly, including:

• Name

• Contact information (email, phone number, address)

• Health information relevant to physiotherapy care

• Payment or billing details (if applicable)

If you use our website contact form, we may collect:

• Your name

• Email address

• Message details

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3. How We Use Your Information

We use your information to:

• Schedule and manage appointments

• Provide safe and effective physiotherapy treatment

• Respond to your inquiries

• Maintain patient records in line with professional and legal standards

• Comply with health regulations and insurance requirements

We do not use your information for marketing without your explicit consent.

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4. Legal Basis for Processing

We process your personal data on the following legal bases:

• Consent – for contacting us via the website

• Performance of a contract – to provide physiotherapy services

• Legal obligation – for health record-keeping

• Vital Observations – in case of medical emergencies

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5. Sharing Your Information

We do not sell your information. We may share it with:

• Your GP or healthcare providers (with your consent)

• Professional insurers or regulatory bodies (if required)

• Service providers who help manage our records (e.g., secure storage systems)

All third parties are required to protect your data and comply with privacy laws.

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6. How We Store and Protect Your Data

Your data is stored securely in password-protected systems. Paper records, if any, are locked in secure storage. We retain your information only as long as necessary—usually for a minimum of 8 years, as required by medical regulations.

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7. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data (where applicable)

• Object to processing or restrict it

• Lodge a complaint with the Information Commissioner’s Office (UK) or your local regulator

To exercise these rights, contact us at arnoldmckennaphysio@outlook.com

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8. Cookies and Website Data

Our website may use cookies for basic functionality. We do not use cookies for advertising or tracking. You can manage cookies through your browser settings.

9. Updates to This Policy

We may update this policy occasionally. Changes will be posted on this page with a new effective date.